With today’s interactive social media and the real-time Internet, both customers and employees see inside your company easily, so you can’t hide your real company culture. At the same time relationship perceptions have become the biggest drivers to customer loyalty and employee engagement. Thus in every business, big or small, culture can make or break […]
Be proactive in defining your personal and business identity early with positive content, well before your product debuts, highlighting your current vision, accomplishments, and personal image
The hardest part of becoming the business leader you need to be is learning and changing yourself, rather than trying to change the people around you.
American Express started off originally in express mail) and J.P. Morgan in chemical manufacturing. Why the shift in models?
It’s time for all services organizations to take a future-oriented view of customer experience and relationships, rather than the traditional retrospective view. Services are no longer a simple people-to-people business.
New startups actually have an advantage over mature businesses in anticipating and reacting to the four key decisive customer buying moments.
An honest and candid look at startup challenges to save entrepreneurs some grief and money.
There is an old saying that good lawyers run away from risk, while good businessmen run towards risk. Entrepreneurs see “no risk” as meaning “no reward.” In reality, all risks are not the same. Many risks can be managed or calculated to improve growth or provide a competitive edge, while others, like skipping quality checks […]
Venture capitalists (VCs) have long been seen as the top of the pyramid for startup funding sources, but in fact, angel investors now fund over twice as many companies, according to Crunchbase. A major chunk of this activity is provided by the newer class of “super angels,” who often look more like micro-VCs, except that […]
One of the big questions that every entrepreneur struggles with is how much funding they should request from investors in the first round. They know from forums such as Shark Tank on TV that asking for either too much or too little will derail credibility in the eyes of the investor, and leave the entrepreneur with no […]