Traditionally, you just worried about the quality of the sales transaction (price, speed, service), but the “customer experience” now includes ease of pre-sale shopping, post-sale support, with a connected relationship throughout.
The 15 Largest Global Startup Funding Rounds of May 2019
Everything you need to need to know about the largest global startup funding rounds during May of 2019; broken down by industry, stage, investors, and more…
How to Shut Down Your Startup Gracefully
Everyone talks about starting companies — yet no one ever tells us how to shut them down. That’s because by the time startups go into this dark, hazy abyss called “shut down” mode, things get really quiet. We stop hearing from Founders, investors start talking about other “hot new investments,” and the media has moved […]
4 Keys To A Super Charged Team and Workplace Culture
Startup work environments are always chaos, but they can still be great environments to work in, or they can be terrible. Whether yours is terrible or great, that same tone flows out to your customers and regulates your productivity inside. You as the founder are the starting point and definer, so you need to get it right.
Startup Lessons from the NBA Playoffs
I’ve been watching the games and realized that they hold valuable lessons for startups. This isn’t surprising, because championship sports, like entrepreneurship, is an activity at the human edge. It requires excellence, training, practice, drive, spirit, and so much more.
8 Ways To Use Personal Values To Highlight Leadership
True business success and leadership starts with real personal values, extends to building a team, and finally to inspiring customers and your community. That’s a huge leap from an entrepreneurial idea, to a product, to making money. Is it any wonder that the majority of startups fail? My job as a new business advisor is […]
Stop Demonizing Hard Work
Before I get into this article, I want to make sure I create clarity and context so no tone is lost on my POVs about hard work and success. Please watch this short video first: Ultimately, how much you should work is a conversation of “one.” It’s a conversation you need to have with yourself. […]
5 Questions To Help Solve The Tough Business Problems
In my role as a business advisor, one of the attributes I often see in a good leader is the ability and willingness to ask good questions, before moving forward or issuing edicts, potentially in the wrong direction. We all have mental barriers – those unquestioned assumptions, unexplored options, or unchallenged rules of thumb that keep us stuck at […]
How Modern Companies Have Redefined Customer Support
Too many business owners still think of “customer support” as an after-sale process to rectify customer problems with completed transactions. The world has changed. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers. One bad customer experience will kill not only […]
11 Qualities of People With Amazing Emotional Intelligence
What makes some people more successful than others? Is it their intelligence? Their work ethic? Or, did they just run into a lucky streak? Of course, you’ll want to put your great work ethic forward. However, the truth is that if you want to succeed then you’ll need to have emotional intelligence. You’ll want to work to […]